Rise Nutrition Shipping & Pick-Up Policy
Effective Date: August 15, 2024
At Rise Nutrition, we aim to provide a convenient and reliable shopping experience, whether you choose to have your products shipped or pick them up in-store. Please review our policy to understand our procedures for shipping and pick-up.
Shipping Policy
Order Processing
- Processing Time: Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 3:00 PM CST will be processed the next business day.
- Order Confirmation: You will receive an email confirmation once your order has been successfully placed, and another email with tracking information once your order has been shipped.
Shipping Rates & Delivery Times
- Standard Shipping: We offer standard shipping within the United States. Delivery typically takes 3-7 business days from the date of shipment.
- Expedited Shipping: Expedited shipping options are available at an additional cost. Delivery typically takes 1-3 business days from the date of shipment.
- Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping method selected at checkout.
Shipping Restrictions
- We currently ship to addresses within the United States only.
- We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Pick-Up Policy
In-Store Pick-Up
- Availability: In-store pick-up is available at our Anna, IL location.
- Pick-Up Hours: Orders can be picked up during our regular business hours: Monday to Friday, 9:00 AM - 6:00 PM, and Saturday, 10:00 AM - 4:00 PM.
Pick-Up Process
- Order Confirmation: You will receive an email notification when your order is ready for pick-up. Please wait for this confirmation before coming to the store.
- Identification: Please bring a valid photo ID and your order confirmation email when picking up your order.
- Timeframe: Orders will be held for 7 days from the time you receive your pick-up notification. If your order is not picked up within this timeframe, it will be canceled, and a refund will be issued.
Changes & Cancellations
- Order Changes: Once an order is placed, it cannot be modified. You may cancel the order within 1 hour of placing it by contacting our customer service team.
- Cancellations: If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request.
Contact Us
If you have any questions or need assistance with your order, please contact us at:
Rise Nutrition
Email: info@risenutrition.shop
Address: 1000 Enterprise Dr, Anna, IL 62906